Training Terms & Conditions

Last updated: 23 January 2017

Training is supplied by Rapid Training Pty Ltd T/as Rapid Solutions ABN 87 055 149 427. Registered Training Organisation ID 143647 NTIS Code 6556.

Payments

All Rapid Solutions training fees for online (e-learning) training or workshops are to be fully paid prior to student being provided with access to their course or workshop.

Any client discounts or redemptions will be reimbursed after enrolment has been completed.

Course certificates and statements of attainment will only be issued once the student has been assessed as competent in all units of their training.

Refund Policy

You may cancel your participation in an online training course by providing Rapid written notification of that cancellation within 30 days of the enrollment date.

Should you cancel your within 30 days you will be entitled to a refund less a $200.00 administration fee and any expenses incurred.

There is NO refund provided once the Course has been commenced

Transferring Enrolments

A student may transfer his or her right to participate in a course to another person provided that:

  1. the request for transfer is received in writing within 30 days of enrolment of the student in a course;
  2. the student has not commenced the Course; and 
  3. An administration fee of $200 is paid. 

Course Length

Each course expires 12 months from the enrolment date. This includes the completion of your onsite (practical) assessment.

Pre-requisites

Should there be a pre-requisite for a Rapid Solutions course, proof of the pre-requisite (Statement of Attainment, Certificate, etc) needs to be forwarded by mail or as an attachment to an email and received by Rapid Solutions prior to any training commencing. 

Theory Tests

Theory assessment tests are marked automatically on online during the e-learning process.  If you are unsuccessful during an end of module test you will be able to take the test again, however be aware that the questions should be different. Should you disagree with any online assessment test marking please notify Rapid Solution in writing via email (included on website)

On-Site Assessment

On site assessments are arranged at a time and location suitable to both the candidate and Rapid Solutions.  This can only be carried out once all online modules have been completed. One ‘on site assessment’ is included in the training fee. Second and subsequent ‘on site assessments’ may incur an additional cost of $500 for each assessment.